Privacy Policy

This Privacy Policy explains how IL HO Enterprises Limited ("the Company", "we", "us", or "our"), registered at 5017/1 Lusaka Road, Nairobi, 00100, Kenya (DUNS: 459655269), collects, uses, and protects information when you visit our website or otherwise interact with us.

1. Information We Collect

We may collect the following categories of information:

• Contact details you provide voluntarily, such as your name, email address, and message content when you use our contact form.
• Business information relevant to a trade or sourcing enquiry, such as company name, industry, and requirements you share with us.
• Technical data such as browser type, device information, and pages visited, collected automatically to help us maintain and improve the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate about potential or ongoing business;
• Provide, operate, and improve our services;
• Maintain the security and proper functioning of our website;
• Comply with applicable legal and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (such as logistics or compliance partners) solely to the extent necessary to fulfil a specific request, and where required by law or to protect our legal rights.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law, after which it is securely deleted or anonymised.

5. Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use minimal, essential cookies or similar technologies required for core functionality. We do not use cookies for third-party advertising.

7. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. To exercise these rights, please contact us using the details below.

8. International Transfers

As an international trading company, information may be processed or stored in countries other than your own. Where this occurs, we take reasonable steps to ensure an adequate level of protection consistent with this policy.

9. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Company: IL HO Enterprises Limited
• Director: Billy Parks
• Address: 5017/1 Lusaka Road, Nairobi, 00100, Kenya
• DUNS Number: 459655269